Terms and conditions
These Terms and Conditions are agreed between ROKYNORI, Lda., with registered office Rua do Crasto, 4610-017 Caramos, Felgueiras, legal person identification number 504477323, hereinafter referred to as ROKYNORI and people who wish to make purchases through the rokynori Website. hereinafter referred to as Consumer.
The parties agree that purchases made through the rokynori.com Website will be governed exclusively by this contract to the exclusion of any conditions previously available on the Website.
Initial considerations
When using this Website and/or purchasing any product in the online store, the Consumer is bound by these Conditions and other policies that govern the use of the Website (namely, Privacy and Cookies Policies), therefore ROKYNORI advises careful reading our Terms and Conditions.
ROKYNORI presents footwear items for sale on its website.
The Consumer indicates the individual who acts as a natural or legal person.
ROKYNORI reserves the right not to process orders that do not comply with ROKYNORI's general sales conditions.
These general conditions and terms of sale exclusively regulate the offer, transmission and acceptance of orders placed on rokynori.com between the Consumer and ROKYNORI.
ROKYNORI reserves the right to change these Terms and Conditions at any time. The Consumer is subject to the principles and terms in force at the date of the order, unless the law or competent authority imposes any change to them.
1. Orders
1.1. Order Processing
To order on rokynori.com, the Consumer must have an email account and their browser must be configured to accept cookies and pop-ups, in order to enjoy all navigation conditions and the best possible service.
That being said, here is the procedure for placing an order:
Search/Find the items you want to buy;
Add the selected items to the shopping cart;
Complete the purchase;
Fill in your personal data for delivery and receipt of notification or documents; (Alternatively you can use your account)
Select the payment option;
At this stage, before confirming the order, a summary of the order to be placed will be presented, which will include a list of the selected products, their prices, amount to be paid, payment method, shipping method and billing information, when applicable.
The Consumer undertakes to check the data contained in their order summary, and must return to the previous steps in order to rectify them if they detect any non-conformity.
After ROKYNORI receives the order, some checks may be carried out on it before it is prepared. These checks may include address checking, credibility checking and fraud checking.
Fraud checking is done through partially automated processes on all orders to filter out transactions that are unusual, suspicious or identified as susceptible to fraud. Suspected fraud will be investigated and, if necessary, prosecuted. By confirming the order, the Consumer agrees to these conditions.
To complete the order, the Consumer will need to carefully read these Conditions, marking their acceptance on the spot. Acceptance of these Conditions is an absolute requirement for continued operation. The Consumer may and should file these conditions.
Once the order has been completed, the order confirmation is sent to the Consumer's Email. We suggest that you save, print or download this information for future reference.
If the data indicated there is not correct, you can immediately request the cancellation of the purchase/reservation made. (See Customer Support section).
Once the procedure described has been completed, the Consumer is concluding a purchase and sale contract with ROKYNORI.
Once the total price of the products has been paid, the invoice will be issued and sent to the Email provided by the Consumer.
Once issued, the invoice cannot be reissued with changes.
After payment confirmation, the items will be sent to the indicated address.
1.2. Right not to accept the order or cancel the purchase
ROKYNORI reserves the right to refuse or cancel orders for any reason, even after automatic confirmation, exempt from liability for any damages or costs, particularly in the following situations:
The service or product is no longer available (payments will be refunded);
Billing information is not correct or verifiable;
The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
Payment for the order was not received within five days of accepting the order;
If there is suspicion of being a minor;
The address mentioned is not valid.
1.3. Order cancellations
The Consumer can cancel the order, as long as it has not yet been shipped.
If the Consumer places an order and wishes to cancel it, he or she must check the status of the order through the “Orders” tab available in “My Account”, located in the top right corner of the main page of the Website.
If the status is “In processing”, “Registered”, “Pending payment” or “Awaiting payment confirmation”, there is a possibility that the order will be cancelled. The Consumer must contact customer service via Email store@tsecommerce.com and request to cancel the order.
If the cancellation request is successful, the Consumer will be notified by Email of this decision and the cancellation will be processed at no cost to the Consumer.
In the case of digital products and services, they are delivered after payment confirmation. The order cannot be canceled after payment confirmation.
If payment is not received and confirmed within five days of accepting the order, it will be automatically cancelled.
If you wish to make an exchange or return, go to the “Exchanges and Returns” section at the bottom of the page.
1.4. Guarantee
Excluded from the warranty are materials subject to breakage, deterioration, oxidation, loss or misplacement, defects caused by shocks, inappropriate use, inadequate conservation and cleaning, negligence, misuse, modifications, unauthorized repairs, accidents or normal wear and tear. and also damage caused by the use of other products, whether in conjunction with these or isolated.
2. Payments
2.1. Payment methods
On the website rokynori.com, ROKYNORI offers the Consumer the following payment methods:
Bank card
MB Way
ATM
Paypal
2.2. Payment processing
In the case of payment by bank card, the debit will be made to the Consumer's card immediately after confirmation of the ability to provide the service or send the product. If any of the products or services ordered are not possible to be sent or provided, their value will be credited to the Consumer's card, after the order has been placed.
This information will not be used by ROKYNORI, except to carry out the necessary procedures for the purchase or return, in the case of a return, in accordance with the exercise of the right of return or to report cases of fraud to the police.
3. Security
The rokynori.com store uses encryption technologies to send and receive information, in order to maintain data security.
Payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on public servers. Although we use encryption software, the security of information and payments transmitted over the Internet through third parties may not be guaranteed.
ROKYNORI cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by software programs. computer used for communications or virus transmission.
If you choose to pay by Multibanco, the order processing will begin after payment confirmation. This may take a few days. Once five calendar days have passed after placing the order, if payment has not been received, the order will be cancelled.
Payments can only be processed if the information to be used for billing can be verified.
4. Pricing
4.1. Taxes
The prices of products and services displayed on the Website include value added tax (VAT) at the legal rate in force. Shipping fees apply per order, where applicable. The exact price of the shipping fee will depend on the country where the order will be delivered.
4.2. Price
Prices are all quoted in euros. Changing the country of delivery may have an influence on prices due to transport costs.
4.3. Final price
The total price presented at the end of the purchase process includes taxes. Prices are quoted upon order confirmation, which can be printed or downloaded for future reference.
4.4. Price Changes
The prices of products and services presented on the Website are subject to change. ROKYNORI reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
5. Shipping and delivery
ROKYNORI will make free deliveries to Portugal and Spain within two to four working days.
ROKYNORI will not be responsible for any non-compliance or delay in any of the obligations assumed, the cause of which is due to events that are beyond our control, such as, for example, reasons or events of Force Majeure.
The concept of Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our control, including, among others, the following:
General strike, or other forms of protest that significantly affect the country.
Impossibility of using public or private telecommunications systems.
Impossibility of using rail, sea, air, road transport or other public or private means of transport.
Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster.
Government laws, decrees, regulations or restrictions.
Disturbances of public order, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
Any obligations will be suspended during the period in which the Force Majeure reasons/events occur, extending the deadlines for fulfilling such obligations for a period of time equal to the duration of the Force Majeure reasons/events.
Proof of purchase of the service or product is sent as soon as payment is confirmed.
ROKYNORI cannot be held responsible for non-compliance or delay in fulfilling any obligation that is due to an event of force majeure, that is, an event, act or omission, beyond its reasonable control.
ROKYNORI will attempt to deliver within the expected time, to the extent that this is commercially reasonable, however, it cannot guarantee timely delivery.
6. Customer support
For additional information, the Consumer can contact ROKYNORI via email address store@rokynori.com. You can also obtain information through the chatbot available on the Website in order to assist the customer in the best possible way.
7. Promotional codes
When used in accordance with the established rules, a promotion code entitles the Consumer to take advantage of a promotion/discount relating to the purchase of a specific product or for a set of products, during the period indicated/associated with the promotional code/promotional campaign.
7.1. Rules
The Consumer holding the promotional code may not upload or make a promotional code available on any Website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
The promotion code is connected with ROKYNORI. The use of the promotional code in connection with another brand, company or name is not permitted. The use of the promotional code in an illegal, abusive or disrespectful manner, as well as in any other way that could harm ROKYNORI's reputation, is also not permitted.
The use of the promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
Promotional codes are not exchangeable/exchangeable for money.
ROKYNORI has no obligation to reissue or refund promotional codes. However, if ROKYNORI decides to reissue or refund a promotional code, it will need access to the initial promotional code. To do this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced if lost.
In cases where ROKYNORI reissues/refunds the promotional code, the discount for that amount can only be applied to a purchase of a value equal to or greater than the purchase in which the discount/promotional code was issued.
Without prejudice to any other rights, ROKYNORI has the right to immediately invalidate the promotional code, if ROKYNORI has reason to suspect that a promotional code is being used: in violation of the aforementioned assumptions, for usurpation or in other cases where ROKYNORI has reasons to proceed in this way.
Website promotions are only valid for the moment they are displayed on the Website, unless information to the contrary is communicated on the Website. ROKYNORI is not bound to any offer if there are errors or mistakes in spelling, prices or other errors in the information on the Website. ROKYNORI reserves the right to cancel any purchase and sale made under such errors.
8. Responsibility
ROKYNORI will only be responsible for damages suffered by the Consumer in the event that such damages result from breaches attributable to ROKYNORI's contractual obligations towards the Consumer or in the event that ROKYNORI's liability arises from applicable legal law.
ROKYNORI cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. ROKYNORI cannot be held responsible for damages suffered by the Consumer as a result of improper use of the products.
In the event that the Consumer suffers damages resulting from gross negligence or willful misconduct on the part of ROKYNORI, none of the limitations contained in this article will apply.
ROKYNORI cannot be held responsible for any damages resulting from the use (or inability to use) the Website, including damages caused by viruses or any inaccuracy or imperfection of information, unless such damage is the result of willful misconduct or negligence on the part of ROKYNORI.
9. Intellectual and industrial property
The consumer acknowledges that the brands, names and other elements presented on the website rokynori.com are protected under the legal provisions applicable to industrial property. They are the property of ROKYNORI or whoever has granted the license for its use
Finally, ROKYNORI guarantees that, within the reasonable knowledge it has, it does not violate any intellectual property rights of third parties.
10. Applicable legislation
These general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the Website or any purchase on it are subject to Portuguese law.
Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court.
If the Consumer is outside Portugal, ROKYNORI informs that any legal proceedings must be forwarded to the Portuguese Courts.