Alternative Dispute Resolution
In accordance with EU Regulation No. 524/2013, in the event of a dispute regarding contractual obligations resulting from purchase and sale contracts, you may attempt to resolve any dispute extrajudicially through access to the electronic online dispute resolution platform, via the email address http://ec.europa.eu/consumers/odr/.
You can also consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, on the Consumer Portal, via the website www.consumidor.pt.
We further inform you that you may resort, without prejudice, to the following Alternative Dispute Resolution entities:
Lisbon Consumer Dispute Arbitration Center
(http://www.centroarbitragemlisboa.pt/ or Rua dos Douradores 106, 1100, Lisbon);
Consumer Dispute Arbitration Center of the District of Coimbra
(http://www.centrodearbitragemdecoimbra.com or Av. Fernão de Magalhães, nº 240, 1º Andar, 3000-172 Coimbra);
Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
(http://www.triave.pt/ or Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães);
Porto Consumer Information and Arbitration Center
(http://www.cicap.pt or Rua Damião de Góis, 31, Loja 6, 4050-225, Porto).
Algarve Consumer Conflict Information, Mediation and Arbitration Center
(http://www.consumoalgarve.pt or Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3rd floor, room 26, 8000 Faro);
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
(http://www.ciab.pt/pt/ or Rua D. Afonso Henriques, 1, 4700-030 Braga / Av. Rocha Paris, 103, 4900-394 Viana do Castelo);
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
(http://www.arbitragemdeconsumo.org/);
ROKYNORI is not linked to any Alternative Consumer Dispute Resolution entity, whether by membership or legal imposition resulting from necessary arbitration.
You can also consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, on the Consumer Portal, via the website www.consumidor.pt.
We further inform you that you may resort, without prejudice, to the following Alternative Dispute Resolution entities:
Lisbon Consumer Dispute Arbitration Center
(http://www.centroarbitragemlisboa.pt/ or Rua dos Douradores 106, 1100, Lisbon);
Consumer Dispute Arbitration Center of the District of Coimbra
(http://www.centrodearbitragemdecoimbra.com or Av. Fernão de Magalhães, nº 240, 1º Andar, 3000-172 Coimbra);
Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court
(http://www.triave.pt/ or Rua Capitão Alfredo Guimarães, 1, 4800-019 Guimarães);
Porto Consumer Information and Arbitration Center
(http://www.cicap.pt or Rua Damião de Góis, 31, Loja 6, 4050-225, Porto).
Algarve Consumer Conflict Information, Mediation and Arbitration Center
(http://www.consumoalgarve.pt or Ninho de Empresas, Edif. ANJE, Estrada da Penha, 3rd floor, room 26, 8000 Faro);
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
(http://www.ciab.pt/pt/ or Rua D. Afonso Henriques, 1, 4700-030 Braga / Av. Rocha Paris, 103, 4900-394 Viana do Castelo);
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
(http://www.arbitragemdeconsumo.org/);
ROKYNORI is not linked to any Alternative Consumer Dispute Resolution entity, whether by membership or legal imposition resulting from necessary arbitration.