Privacy Policy

The entity that owns and manages this Website:

Company: ROKYNORI, Lda.
Headquarters: Rua do Crasto, Apartado nº 36, 4611-909, Felgueiras
NIF: 504477323
Contact for any questions related to your data: store@rokynori.com
Respects the privacy and security of personal data, taking care of user preferences, as well as autonomous, free and simple management of them. If the user disagrees with any point referred to in this policy, they may object at any time through the means referred to in “Customer Support”.

ROKYNORI defines the purposes and means by which personal data is processed, including the applicable security measures and we guarantee that personal data is processed in Portugal, in accordance with Portuguese legislation.

If data processing may identify the consumer personally, directly or indirectly, the principle of strict necessity will apply. For this reason, the use of personal data will be minimal, protecting the Consumer's privacy and using the data only for the defined purpose.



1. Collection and processing of personal data
The personal data collected and processed by ROKYNORI are only those that the user voluntarily fills in the forms available on the Website. It should be noted that the personal data collected are:

Name;
Household
cell phone,
Email


1.1. Use of personal data
Personal data is collected and processed by ROKYNORI only for purposes strictly linked to the use of this website, the services associated with it, the sale of products, management and improvement of the loyalty program, direct marketing, support and customer support.

ROKYNORI seeks to maintain the relationship with the user and provide them with the appropriate benefits, information and relevant content related to our brand. The data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.



1.2. Purpose of the data collected
When making a purchase on our Website, we collect personal data in the purchase form, solely for the purposes of selling, separating and transporting the products ordered by you, certifying the quality of the delivery services of the item(s) purchased( s).

When requesting “Customer Support”, data collection is essential to assist the Consumer in resolving the issue they presented and providing a quick and efficient service.

The collection of data that occurs simultaneously with your registration serves to make you feel more comfortable when purchasing future purchases, speeding up some form filling processes, such as address management, billing address management and payment methods.

Subscribing to the Newsletter implies the recurring use of your Email so that we can better complement the service offered.

When you browse our website, we collect cookies. Depending on how you manage cookies on our website and your interaction with us, we use some information collected by cookies to ensure proper functioning of the website, highlighting the appropriate display of content, remembering the cart, remembering registration, adapting the resolution screen, to improve our offers, among others. This information includes registration data, location, session duration, products you selected, equipment, browser and IP address.

When you browse our Website and subsequently visit platforms where the advertising format exists, you may be impacted by advertisements from our brand. We will also use the data to reach new potential users who may be interested in our products.

When we collect data, we indicate mandatory fields with asterisks, when the data in question is necessary to:

Conclusion of a contract between ROKYNORI and the Consumer;
Service provision (Newsletter subscription, for example)
Respect legal requirements (billing address, for example)
Personal data may be communicated to ROKYNORI service providers for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.



2. Cookies
Cookies are small information files that help identify your browser and that can store information, for example, User settings and preferences.

With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, and this consent can be withdrawn at any time through specific browser tools.

2.1. How we use
We use cookies to show your preferences, for example:

Cookies allow us to know whether you have agreed (or not) to the use of cookies on the Website;
Cookies allow us to identify you as a returning User;
Cookies allow us to retrieve your personalized preferences when you browse;
Cookies allow us to anonymously collect statistics regarding the videos you have viewed on the Website.


2.2. Third Party Cookies
Some cookies may also be stored by third parties other than ROKYNORI. These third parties are service providers, and although ROKYNORI makes every effort to only use service providers that provide guarantees of the use of appropriate technical and organizational measures that comply with the requirements of relevant data protection legislation, the User understands that ROKYNORI is not responsible for the content and accuracy of the privacy and cookie policies of these third parties.



2.3. Goal
ROKYNORI will store cookies on your device to personalize and make browsing as easy as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.

You can, at any time, delete or block these cookies, and by doing so, some features of this Website may not function as expected.
Cookies are not used for any purposes other than those described here.


3. Consent
Respect for the user's will is one of the main concerns for ROKYNORI regarding the processing of personal data, however, we do not want to affect the relationship we have with the user, therefore, we consider that if you have maintained a relationship with us in the last 18 months it will not revealed that it was necessary for us to ask for his consent. If you object to this method, you can request any question via store@rokynori.com.



4. Security
ROKYNORI uses appropriate security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful processing.

However, ROKYNORI cannot guarantee that the security measures adopted to protect this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data.

That being said, it is always recommended to navigate via a safe and properly equipped terminal.



5. Retention and processing period
The data is kept by ROKYNORI for the purposes described here for as long as necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, until the prescription period for corresponding rights has elapsed, or if there is a longer data retention period imposed by law. When personal data is no longer required, it will be removed from our systems and records or kept anonymous so that you cannot be identified from it.