To make your exchange/return, you must send and email to store@rokynori.com and them send the pair to our address with the tags and original box and without signs of use.

ROKYNORI, 
Lugar de, R. de Padroso 9511,4610-267 Felgueiras 

Please consult the conditions below:
Consumers, whose definition is provided for in the aforementioned legal diploma, have the right to freely terminate the contract, up to 14 days after receiving the order, without any need for justification, in accordance with DL no. 24/ 2014, of February 14th, amended by Law 47/2012, of July 28th and by DL no. 78/2018, of October 15thTo exercise the right to freely terminate the contract, the Consumer has the following conditions:1. If you have not yet received the Email about sending the order, clearly expressing your desire to cancel the order through the means available in “Customer Support” in “Terms and Conditions”. 2.If you have already received the corresponding Email When sending your order, you must wait for it to be delivered to you, then fill out the return form and return the order.
Once the right to free termination of the contract has been exercised under the terms set out in the previous paragraphs, ROKYNORI will acknowledge, within 24 hours, the receipt of this declaration, through the services used for Customer Support. The right to free resolution may be exercised by the Consumer to all of the products purchased or just for some of the products included in the order.

After receiving the products, the Consumer may return and/or exchange them, under the terms indicated below. This right can be exercised for all products purchased or just for some of the products included in an order.

The Consumer has 15 days, counting from the delivery date of the respective order, to return the products purchased Online. total responsibility of the customer and must be sent to the address designated by our customer service department.

Returns sent for collection are rejected. The contractual right to return products applies exclusively to products that can be returned under the same conditions in that the Consumer has received them, and no returns/exchanges will be made for products that have been used, or whose labels have been removed and/or cut, or that present damage attributable to the Consumer. Any alteration of products beyond simply opening the respective packaging invalidates the possibility of return or exchange. Products must be returned using or including, cumulatively: The original packaging;

The order number or invoice or other document proving the transaction between ROKYNORI and the Consumer; The original label sent with the product; It is not possible for a person who received a product as a gift from another person to return it. In this case, to proceed with the return, you must contact the person who purchased it, so that they can proceed with the return.

For a quick and efficient response from ROKYNORI, send any questions to the email at store@rokynori.com.